The Emps Parent Companion App — Privacy Policy

Last updated: 27 October 2026

Who this app is for

This app is designed for use by parents and guardians. Any information about a child, such as their name, date of birth, notes, photo or tracker entries, is entered by the parent or guardian who creates that profile. It is not collected directly from the child.

What we collect

Your account: your name, email address and password. If you sign in with Apple or Google, we receive the basic profile details they share with us instead of a password: your name and email address. If you choose Apple’s “Hide My Email” option, we only receive an Apple relay address. We also keep a record of sign-in sessions for security.

Family profiles you create: name, date of birth (month and year, plus the day only if you choose to add it), an optional photo, and any notes you add for each family member profile. We use the date of birth to keep the age shown in the app up to date. Older profiles may have an age instead. Date of birth is optional for adults.

Emp Tracker entries: the emotion logged, the date and time, and any notes you add, linked to the profile you’re tracking for. You can also add:

• photos to an entry;

• Key moments (what was happening at the time);

• your answers to “What did you try?” (which strategies you used and how well they helped).

We use these to work out simple patterns inside the app, such as the most common emotion, time-of-day trends and what helps most. These are shown only to you.

Entry photos: photos you attach to tracker entries are uploaded to our secure storage so you can see them on any device you sign in on. Before storing them, we automatically remove hidden photo information such as camera location (GPS) data. Photos are private to your account and can only be viewed through the app with short-lived secure links.

App activity: which resources or Emps a profile has favourited, badges earned, and daily activity, so we can show streaks and progress.

If you subscribe to Premium: your subscription status and purchase history, shared with us by the App Store or Google Play via our subscription provider, RevenueCat.

What stays on your device

Some features never send anything to our servers:

• “Photo with an Emp!” sticker photos stay on your device, or are saved to your camera roll if you choose;

• your Emp Emotion Wheel stays on your device;

• images you create when sharing a day from the Emp Tracker stay on your device;

• reminders are scheduled on your device;

• the optional Face ID / fingerprint lock is handled entirely by your device, and we never receive your biometric data.

What we don’t collect

We don’t collect your location, and we don’t use any advertising or analytics trackers.

How we store and protect your data

Your account, profile and tracker data is stored in a Postgres database provided by Neon (operated by Databricks), hosted in London (UK) via AWS. Neon encrypts data at rest, requires encrypted connections for all data in transit, and holds SOC 2 and ISO 27001 certifications.

Our backend service runs on Railway, and entry photos are kept in Railway’s private storage in Amsterdam (Netherlands, EU). All communication between the app and our servers is encrypted.

Who we share data with

We share data only with the service providers who help us run the app:

• Neon/Databricks: database hosting;

• Railway: backend hosting and photo storage;

• RevenueCat: subscription management;

• Resend: sending account emails, such as email verification and password reset;

• Apple or Google: only if you choose to sign in with them.

Apple or Google process your actual payment if you subscribe, and we never see your card details. We do not sell your data or share it for advertising.

How long we keep it

We keep your data for as long as your account is active.

Deleting a family profile in the app permanently deletes that profile’s notes, photo, tracker entries, entry photos, “What did you try?” answers and favourites.

Deleting your account

You can delete your account at any time from inside the app: go to Settings → Delete account. This permanently deletes your account and everything in it, including all family profiles, tracker entries, photos, badges and sign-in details. If you signed in with Apple, we also revoke the app’s access to your Apple ID.

If you can’t access the app, email info@the-emps.com from the address on your account and we’ll delete it for you.

Deleted data is removed from our live systems straight away. Copies may remain in our database provider’s encrypted backups for a short period before they are automatically overwritten.

Deleting your account does not cancel a Premium subscription. Please cancel it in your App Store or Google Play subscription settings.

Your rights

You can access, correct or delete the information you’ve given us at any time from within the app, or by contacting us at info@the-emps.com.

Children’s privacy

This app is not directed at children and we do not knowingly collect information directly from children. All child-related information is provided and controlled by a parent or guardian.

Changes to this notice

We’ll update this notice if how we handle your data changes, and update the date at the top.

Contact us

Questions about this notice? Email info@the-emps.com.